Shipping & returns
We aim to ship your parcel within two business days of your order, however due to the nature of our products it may take longer depending on the item you are purchasing. If you would like a definite time frame for shipment please contact us prior to placing your order to avoid disappointment.
Once your order is placed online, you will receive an email from us with your tracking details. If your order is going to be delayed we will also contact you immediately to notify you.
All our parcels are currently shipped via Australia post with the option of either standard or express post. We can ship to both street addresses and post office boxes.
If you are an international customer, please familiarise yourself with your customs and whether you will be charged taxes once the parcel enters your country. This is out of our control. From our experience there are no taxes buying tools from the US, but Europe, UK and Canada may have taxes that you need to be aware of.
We pride ourselves on crafting quality tools that will last many years and provide an unconditional gaurantee on workmanship and materials to the original purchaser. If you are not 100% satisfied with your order, we ask that you let us know within 15 days of receiving the item. Please contact us to discuss what the issue is and we may ask for a photo in order to determine the problem. If a manufacturing error has occurred we will pay for you to post the tool back to us to be assessed. After it has been assessed we will then issue your full refund or provide a replacement. You must provide us with your name and order number to be eligible for a refund or replacement, and you will not be eligible for a refund if you purchased the tool second hand.
If you recieve your item but decide it is the wrong tool, we are happy to do an exchange for a different tool. We will not cover postage costs in this circumstance.
If you accidentally damage your item, we can offer repairs at a small cost to you. Please contact us if this happens at any stage for a quote.
Try to remember that if you store any timber item in extremely dry or humid conditions, movement can occurr. If your tool is not in use try to keep it stored in a air tight bag.
Please rest assured that if you have any issues we will help you find a solution.